Terms of Service

Outeniqua SUPERSPAR — Platters & Catering

These Terms of Service ("Terms") govern your use of our online ordering store and your purchase of platters and catering products from Outeniqua SUPERSPAR ("we", "us", "our"). By placing an order, you agree to these Terms. Please read them together with our Returns & Refund Policy and Privacy Policy.

1. About us

Outeniqua SUPERSPAR is a franchised SUPERSPAR store operating in George, Western Cape, South Africa. Our contact details are set out at the end of these Terms.

2. Eligibility

By ordering, you confirm that the information you provide is accurate and complete.

3. Our products

• All platters are freshly prepared to order for your chosen collection date.
• Product images are for illustration. The final platter may vary slightly in presentation, garnish, and included items depending on seasonal availability.
• Platter ranges and availability may differ from other SUPERSPAR stores and are specific to Outeniqua SUPERSPAR.
• All prices are shown in South African Rand (ZAR) and include VAT where applicable.

4. Orders and acceptance

• When you place and pay for an order, you are making an offer to purchase. A contract is formed only once we confirm your order and collection time.
• We reserve the right to decline or cancel an order — including for reasons of stock availability, insufficient notice, suspected fraud, or an obvious pricing error. If we cancel a paid order, you will receive a full refund.

5. Pricing and payment

• Payment is made online at the time of ordering through our secure payment provider. We do not store your card details.
• Orders must be paid in full before preparation begins.
• While we take care to ensure prices are correct, errors may occasionally occur. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price or cancel for a full refund.

6. Collection

• All orders are for in-store collection only. We do not currently offer delivery or shipping.
• Please allow the required notice period (at least 24 hours, or longer for large or premium platters) when selecting your collection date.
• Bring your order confirmation when collecting. We may request identification for larger orders.
• Please refer to our Returns & Refund Policy regarding uncollected orders.

7. Cancellations and refunds

Cancellations, changes, refunds and quality concerns are governed by our Returns & Refund Policy, which forms part of these Terms.

8. Allergens and dietary information

Our platters are prepared in a kitchen that handles nuts, dairy, gluten, eggs, fish, shellfish and other allergens. We cannot guarantee that any product is free from traces of allergens. If you have a food allergy or specific dietary requirement, please contact us before ordering so we can advise. You order allergen-sensitive items at your own discretion.

9. Food safety

Hot platters are best enjoyed immediately or within one hour of collection. Cold platters should be refrigerated until required and consumed on the day of collection. We are not responsible for the quality or safety of products that have not been stored or handled correctly after collection.

10. Intellectual property

All content on our store — including text, images, logos and branding — is owned by or licensed to us and the SPAR Group and may not be copied or reused without permission.

11. Limitation of liability

To the maximum extent permitted by law, our total liability arising from any order is limited to the amount you paid for that order. Nothing in these Terms excludes or limits any rights you have under the Consumer Protection Act, 2008, or any other applicable South African law.

12. Governing law

These Terms are governed by the laws of the Republic of South Africa, and any disputes are subject to the jurisdiction of the South African courts.

13. Changes to these Terms

We may update these Terms from time to time. The version published on our store at the time of your order applies to that order.

14. Contact us

• Email: supersparouteniqua@gmail.com
• WhatsApp / Cell: 068 632 1209
• Landline: 044 023 0400
• In store: Cradock Peak Street, George, Western Cape, 6530
• Trading hours: Monday–Sunday, 7:00am–7:30pm