Returns & Refund Policy

Outeniqua SUPERSPAR — Platters & Catering

Thank you for ordering with us. Because our platters are fresh, perishable products prepared to order, this policy explains how cancellations, refunds and quality concerns are handled. It should be read together with our Terms of Service.

Collection only

All orders are for in-store collection at Outeniqua SUPERSPAR. We do not currently offer delivery or shipping. Your order confirmation will include your collection date and location. Please bring your order confirmation (printed or on your phone) when you collect.

Made-to-order & perishable goods

Our platters are freshly prepared for your specific order and collection date. Under the Consumer Protection Act, perishable and made-to-order food items are exempt from standard "change of mind" returns. For this reason, completed platters cannot be returned or exchanged once prepared.

Cancellations & changes

• More than 24 hours before your collection date: you may cancel or amend your order for a full refund. Contact us using the details below.
• Within 24 hours of your collection date: preparation may already be underway, so cancellations or changes cannot be guaranteed and may not be eligible for a refund.
• To cancel or change an order, contact us as early as possible and quote your order number.

If something is wrong with your order

Your satisfaction matters. If your platter is incorrect, incomplete, or not of acceptable quality, please tell us at the time of collection, or within 2 hours of collection, so we can inspect and put it right. Where a fault is confirmed, we will, at our discretion, replace the item or refund you for the affected portion.

We are unable to consider quality claims after the food has been substantially consumed, or reported after the collection day, as the products are perishable.

Uncollected orders

Orders that are not collected on the agreed date cannot be held or remade, as the food is perishable. Uncollected orders are not eligible for a refund. If you know you cannot collect, please contact us in advance to arrange an alternative.

How refunds are processed

Approved refunds are made to your original payment method. Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

Contact us

• Email: info@outeniquasuperspar.co.za
• WhatsApp / Cell: 068 632 1209
• Landline: 044 023 0400
• In store: Cradock Peak Street, George, Western Cape, 6530
• Trading hours: Monday–Sunday, 7:00am–7:30pm